Vangollen 2017

Frequently Asked Questions

What is the date of Vangollen?
19 – 21 May 2017

What are the opening times?

Public Gate Opening/ Closing Times:
Friday 19
th May / 2.00pm – 11.00pm
Saturday 20
th May /  9.00am – 11.00pm
Sunday 21
st  May / 9.00am – 5.00pm

Trade Gate Opening/ Closing Times:
Thursday 6th June 2.00pm – 7.00pm
Sunday 9th July / 5.30pm – 8.00pm

We cannot allow any early arrivals parking up / camping at the gate areas prior to official opening.
If you are arriving outside of the opening hours above, please arrange alternative camping, you will not be allowed to enter outside of the set gate opening hours for safety reasons. It is not permitted to camp on Sunday night.

Where is Vangollen held?
The world-famous Llangollen Pavilion, Llangollen, Denbighshire, LL20 8SY

Can I bring my dog or other pets?
Yes, you may bring your pets, provided they are not dangerous or poisonous and can be housed with your camping unit. Pets should be kept under control at all times (eg. dogs on a lead). Any mess made by your pet must be cleaned up by you. If it is not then you will be asked to leave and be barred from all future events.

Can I camp with my friends?
The only way to 100% guarantee that you will park/ camp with your friends is to turn up together. We have a 3 Camping Areas, If you are in a VW club then get them to all book under Club Camping, therefore guaranteeing you are in the same area.

Can I camp on Sunday night?
No, all visitors must leave the Venue on Sunday evening.

Can I book an area to be reserved for my VW club to camp in?
Club camping plots are available. Please contact us on email: enquries@vangollen.com

Do I have to buy camping tickets in advance?
Camping is pre-book only, meaning all camping tickets must be booked before the show. There will be no camping tickets available on the door. Pre-booked tickets are on a first come first serve basis, when they are gone they are gone. You can click here or contact us on enquries@vangollen.com or pre-order online from this website.

Can I buy day tickets on the door?
The only tickets available on the door will be day visitor ones.  There will be no camping tickets available.

When does advance booking close?
When all the tickets have sold out and we anticipate this will happen quickly.  Once again we are pre-book only for Camping.

I have booked in advance but my tickets have not arrived?
Tickets will be sent out 3 weeks prior to the event – if you have not received them by 14th of May 2017 please check your tracking number, contact us on enquries@vangollen.com We are not able to deal with queries on the door.

Are awnings allowed?

Yes they are, so long as the awning and your van fit comfortably within your designated 5m x 5m pitch.

Can I bring my caravan / motorhome to Vangollen?
NO, We are sorry, but as Vangollen camping is limited we cannot accommodate  Caravans or motorhomes at this time. Each pitch is 5m x 5m. Please ensure your van (+awning if your have one) will fit comfortably within this space.

Can I bring a generator to Vangollen?
No, private generators are NOT permitted at Vangollen.

Are fireworks/Chinese lanterns permitted at Vangollen?
NO! To eliminate the risk of tents and vans being set alight by fireworks they are banned from Vangollen. Anyone found with or using fireworks will be removed from Vangollen without refund of entrance fees and banned from all future events.

Are any type of fires permitted at Vangollen?
NO! For obvious reasons.  Anyone found with or starting a fire will be removed from Vangollen without refund of entrance fees and banned from all future events.

Do I need to bring my own food to the event?
No, there will be plenty of options on site in the Vangollen Food Village

Can I use a barbecue?
Yes, provided NO hot part of the barbecue touches the ground and it does not inconvenience other campers (eg. wind blowing smoke into their camping unit). Please do not take a barbecue inside a camper van, tent, or similar; in addition to the fire risk a barbecue gives off carbon-monoxide which can be fatal if inhaled.

How do I get my vehicle into the ‘For Sale’ area?
The vehicle sales area is open on Saturday and Sunday, please go to the information point for all of the details.

Why do Vehicle Passes have a corner cut out?
Vehicle Passes have a corner cut out of either the top right or top left. Don’t worry this is intentional as is to identify if the vehicle is a VW Camper or not to our entrance team. Please have your vehicle pass stuck to your windscreen for arrival.

We feel it’s important that you know what you’re paying for:

Postage Costs – This cost is passed on directly to you from our courier company. Each year we research meticulously to make sure we are getting the best value for money and the best service for our customers. What this fee covers:

-All weekend tickets are sent by courier and are fully insured against loss or damage.
-Once we start sending tickets out, we guarantee next day delivery.
-We’ll email you the tracking number so that you can keep an eye on whereabouts your tickets are.

Booking Fees – A Booking Fee is applied as a percentage of your order total excluding delivery. These charges cover credit/debit card processing services, merchant fees, installation and maintenance of computer hardware and systems, telephone support, labour and all the other costs associated with the handling of an order.

Booking Closed